NVQ Level 2 Customer Service

This qualification is designed for those who want to offer improved levels of service to their customers. The programme specifically looks at developing positive working relationships with customers.

Course Content

The course contains five units, four mandatory and one optional:

Mandatory

• Give customers a positive impression of yourself and your organisation
• Deliver reliable customer service
• Develop customer relationships
• Resolve customer service problems

Optional

• Support customer service improvements
• Develop personal performance through delivering customer service
• Promote additional products or services to customers
• Process customer service information

Progression Opportunities

On completion of this programme learners can progress on to Customer Service Level 3.

Duration

The course normally lasts around 16 weeks but can be completed at the candidates own pace.

Costs & Payment 

As an approved training provider we are able to offer many clients access to national fundiing streams to assist with or even fully meet any fees due. Funding streams are normally time limited and can be dependent on location.