Conflict Management

Introduction

This course has been developed, so it can be delivered after the Door Supervision or Security Guarding Basic Job Training programmes, or as a stand-alone course. Both programmes meet SIA and NOCN requirements.

Who Should Attend

This programme is appropriate for people who require a qualification in order to apply for an SIA licence.

Course Content

The course contains eight modules, covering the following areas:

• Recognising and avoiding conflict

• Self awareness

• Customer care

• Communication

• Reducing conflict

• High risk conflict

• Problem solving

• Learning from conflict

Learning Outcomes

On completion of this course, candidates will have achieved the required level of knowledge and understanding in the areas listed above.

Costs & Payment 

As an approved training provider we are able to offer many clients access to national fundiing streams to assist with or even fully meet any fees due. Funding streams are normally time limited and can be dependent on location