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Business Improvement Techniques

The course is suitable for all employees ranging from operators through to management. The level chosen would reflect the employee’s roles and responsibilities.

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Written by Administrator   
Sunday, 09 December 2007 19:19

Course Outline

1. INTRODUCING WINDOWS 2000

DISCOVER WINDOWS 2000
  • To run ‘Discover Windows 2000’
THE WINDOWS 2000 DESKTOP
THE WINDOWS 2000 START ICON
  • The ‘more commands here’ arrow
  • The ‘Sub-menus here’ arrow
THE WINDOWS 2000 TASKBAR
THE WINDOWS 2000 RECYCLE BIN
THE WINDOWS 2000 MY COMPUTER ICON
THE WINDOWS 2000 ‘MY NETWORK PLACES’ ICON
WINDOW COMPONENTS AND SELECTION TECHNIQUES
THE TITLE BAR
  • What is the Title Bar?
  • To maximize or restore a window using the Title bar
THE SCROLL BARS
  • To move up and down within a window
  • To move right to left within a window
  • To scroll through a window at speed
MAXIMIZE, MINIMIZE, RESTORE AND CLOSE BUTTONS
  • To minimize a window
  • To maximize a window
  • To restore a maximized object to run in a window
  • To minimize all program windows simultaneously
  • To reverse the effect of minimizing all windows
  • Restoring a window from the Taskbar by single clicking on it
  • What is the Close icon used for?
  • To close a program using the Close icon
  • To close a window using the keyboard
BORDERS
  • To make a window taller or shorter
  • To make a window narrower or wider
  • To re-size a window in two dimensions simultaneously
THE CONTROL ICON
  • What is the control icon?
  • To open the Control menu
DIALOG BOXES
  • To open a dialog box
TEXT BOXES
  • To enter text into a text box
LIST BOXES
  • What are list boxes?
DROP DOWN LIST BOXES
CHECK BOXES AND RADIO BUTTONS
  • Check boxes vs. Radio buttons
  • To select and de-select check boxes
  • To select and de-select a radio button
COMMAND ICONS
  • To use a command icon
TABS
  • What are tabbed dialog boxes?
  • To move between different tabs in a dialog box
MOUSE SELECTION TECHNIQUES
  • Select then manipulate!
KEYBOARD SELECTION TECHNIQUES
  • Keyboard shortcuts
DRAG AND DROP TECHNIQUES
  • What is ‘dragging and dropping’
  • Moving vs. coping
  • To move an icon on your Desktop
THE ‘OTHER’ MOUSE BUTTON
  • To use the right-hand mouse button
  • Example pop-up menu
WHAT ARE PROPERTY SHEETS?
  • What are Property Sheets?
  • To open a property sheet

2. STARTING TO USE WINDOWS 2000

WHAT IS THE START ICON?
  • Right-clicking the Start Icon
THE START MENU
  • Left-clicking the Start Icon
  • To display the Start menu using a mouse
  • To display the Start menu using a Windows 2000 aware keyboard
  • To close the Start menu using a mouse
  • To close the Start menu using the keyboard
THE START ICON - PROGRAMS
  • What is the Programs group?
THE START ICON - DOCUMENTS
  • What is the Documents group?
  • To clear the contents of the Documents menu
THE START ICON - SETTINGS
WINDOWS HELP
  • To open the Windows Help windows
THE START ICON - RUN
  • To use the keyboard to open the Run dialog box
THE START ICON - SHUT DOWN
THE STARTUP FOLDER
  • To view the contents of the Startup folder
WHAT IS THE TASKBAR?
  • To use the right-hand mouse button on the Taskbar to customize
  • To use the Taskbar clock to access the Date/Time Properties
CONTROLLING APPLICATIONS FROM THE TASKBAR
  • To use the Taskbar to switch between programs
  • Using the Taskbar to close a program
TILING AND CASCADING WINDOWS USING THE TASKBAR
  • To tile or cascade your open windows
ARRANGING YOUR DESKTOP ICONS
  • To customize your Desktop icon arrangement

3. HELP WITHIN WINDOWS 2000

HELP WITHIN THE START MENU
  • To get Help using the Help menu
USING THE F1 KEY TO GET HELP
  • To obtain Help using the F1 key
‘WHAT'S THIS’ HELP
  • To obtain ‘What's This’ Help
WIZARDS

4. THE WINDOWS 2000 ACCESSORIES

WHAT IS WORDPAD?
  • To start WordPad
  • To enter text into WordPad
  • To save a WordPad file
  • To create a new document within WordPad
WORDPAD - EDITING AN EXISTING DOCUMENT
  • To open an existing WordPad file
WHAT IS PAINT?
  • To start the Paint program
PAINT - DRAWING TOOLS
THE CALCULATOR
  • To start the Calculator
  • To see what a key does in the Calculator
  • To switch to Scientific mode
THE CLOCK
  • To view the Clock
  • To view the date
  • To change the date or time

5. THE EXPLORER, MY COMPUTER & RECYCLE BIN

WHAT ARE DRIVES, FOLDERS AND FILES?
THE EXPLORER VS MY COMPUTER
  • To open My Computer
  • To open the Windows Explorer window - the easy way
THE WINDOWS EXPLORER WINDOW
WINDOWS EXPLORER TOOLBARS
  • Standard Toolbar icons
  • To hide/unhide the Standard Toolbar
  • To hide/unhide the icons description
  • Address Bar Toolbar
  • To hide/unhide the Address Bar Toolbar
  • Links Toolbar
  • To hide/unhide the Links Toolbar
LONG FILE NAMES
FOLDER SELECTION TECHNIQUES
  • To view the contents of a folder (displayed on right)
  • To expand a branch one level
  • To open all folders on a disk
  • To close all the folders within the Explorer
SWITCHING DRIVES
FOLDER CREATION
  • To create a new folder within the Windows 2000 Explorer
  • To create a folder directly from the Desktop, using a pop-up menu
MOVING OR COPYING FILES AND FOLDERS
  • To copy files the hard way using the Windows Explorer
  • To easy way to copy files
  • To move files within the Explorer
  • Shortcut for copying files to a diskette
  • To use Cut, Copy and Paste to manipulate files
  • To copy a file to the Clipboard, from the Explorer
  • To cut (i.e. move) a file to the Clipboard, from the Explorer
  • To paste a file from the Clipboard to the Explorer
RENAMING FILES OR FOLDERS
  • To rename files or folders using the Explorer
  • To rename files or folders - the easy way
DELETING FILES OR FOLDERS
  • To delete a file or folder
  • To physically delete a file without it first being sent to the Recycle Bin
THE RECYCLE BIN AND DELETED FILES
  • To delete files or folders by dragging to the Recycle Bin
  • To view the Recycle bin window
  • To empty the Recycle Bin
  • To restore, i.e. ‘undelete’ files that are contained within the Recycle Bin
STARTING PROGRAMS VIA THE EXPLORER
CREATING SHORTCUTS ON THE DESKTOP
  • What is a ‘Desktop Shortcut’
  • To create shortcut icons on the Desktop the hard way
  • To create shortcut icons on the Desktop the easy way

6. PRINTING

WHAT IS A PRINTER DRIVER?
INSTALLING A PRINTER DRIVER
  • To install a new printer driver
SETTING UP A PRINTER
  • To configure a printer
DEFAULT AND INSTALLED PRINTERS
CONTROLLING PRINT QUEUES
  • To display the print queue
VIEWING INSTALLED FONTS
  • To view installed fonts

7. THE CLIPBOARD AND ‘DRAG AND DROP’

BASIC CLIPBOARD CONCEPTS
  • To copy information to the Clipboard
  • To cut information to the Clipboard
  • To paste information from the Clipboard
  • To use pop-up menus to cut or copy data
  • To use pop-up menus to paste data
LINKING VS EMBEDDING
  • To link data
  • To embed data
IN-PLACE ACTIVATION OF EMBEDDED OBJECTS
  • To activate an embedded object
LINKING IN ACTION - EXCEL AND WORD
  • To link an Excel chart to a Microsoft Word document
 
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